West Coast eFoil Last updated: March 2026

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Returns & Refund Policy

All Sales Are Final

Due to the high-value, specialist nature of our products, all purchases from West Coast eFoil are final sale. We do not offer refunds, exchanges, or credits for change of mind.

Please ensure you have reviewed all product specifications, compatibility requirements, and sizing information before placing your order. If you have any questions, contact us before purchasing and our team will be happy to help.

Faulty or Damaged Goods

If your item arrives damaged, defective, or materially different from what was described, please contact us within 7 days of delivery at via email with:

• Your order number
• A clear description of the issue
• Photos or video showing the fault or damage

We will assess the issue and, where applicable, arrange a repair, replacement, or refund at our discretion. Items must be in unused and unopened condition unless the fault was not discoverable without use.

Items Not Eligible for Return

The following items cannot be returned under any circumstances:

• Products that have been ridden, used, assembled, or modified
• Products with signs of water exposure, salt damage, or physical impact
• Clearance or discounted items
• Accessories and parts where packaging has been opened

Shipping Costs

In the event that a return is approved due to a fault on our end, West Coast eFoil will cover return shipping costs. For all other approved cases, return shipping is the responsibility of the customer. Due to the size and weight of eFoil products, return shipping must be arranged via an insured freight service.

Warranty Claims

Warranty claims are handled separately from this returns policy and are subject to the terms provided by the relevant manufacturer. Please refer to the warranty documentation included with your product or contact us for guidance.

Australian Consumer Law

Nothing in this policy is intended to limit or exclude your rights under the Australian Consumer Law. Goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have any questions about this policy or need assistance with an order, please reach out:

Email: See your invoice for the appropriate contact

Location: Perth, Western Australia